RENTAL POLICIES

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Your Event, Our Priority.

Please read carefully. These policies are part of your rental agreement.
 

1. Reservation & Booking Deposit

A 20% non-refundable booking deposit is required to reserve your event date and rental items.

Your reservation is confirmed only after the booking deposit is received and the rental agreement is signed.

The booking deposit is applied toward your rental balance and is non-refundable if you cancel.
 

2. Security & Damage Deposit

A separate $50 refundable security deposit is required.

The security deposit will be refunded after all rental items are returned and inspected, provided there are no missing, broken, damaged, excessively dirty, stained, or late-returned items.

If damages or other charges exceed $50, the customer is responsible for the additional amount.

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3. Payment & Final Balance

The remaining rental balance must be paid at least 3 days (72 hours) before the scheduled delivery date.

Reservations made within 72 hours of delivery require full payment at the time of booking, subject to availability and approval.

Delivery, pickup, and setup charges are separate when applicable.

All payments must be made in U.S. dollars.

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4. Equipment Care & Responsibility

Customers are responsible for all rented equipment from delivery or receipt until the items are returned or collected.

Equipment must be used properly, kept clean, dry, safe, and protected from weather, misuse, theft, and damage.

All rental items must be returned in the same condition as received, allowing for normal wear.

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5. Loss, Damage & Cleaning

Customers are responsible for lost, missing, broken, burned, or damaged rental items.

Additional cleaning fees may apply for excessively dirty or stained equipment.

Repair, replacement, and cleaning charges will be billed when applicable.

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6. Delivery, Setup & Return

Standard delivery hours are 9:00 AM–12:00 PM, unless another delivery time is agreed upon.

Delivery, pickup, and setup are separate services and are included only when specified in the confirmed quote or invoice.

Customers must provide safe access and a clear pathway for delivery and pickup.

All rental items must be ready, accessible, and at the agreed location and time for pickup.

Additional fees may apply for delays, extra trips, long carries, or difficult access.
 

7. Cancellation & Rescheduling

The 20% booking deposit is non-refundable if the customer cancels.

Customers may request to reschedule one time only, at least 72 hours before the event date, subject to availability and approval.

If the requested new date is unavailable, the customer may request another available date.

If the customer cancels instead of rescheduling, the booking deposit remains non-refundable.

Any additional costs associated with the approved new date will be added to the updated balance.

All order changes and rescheduling requests must be made in writing.

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8. Weather & Outdoor Events

For outdoor events, customers must provide a safe and suitable location for the rental equipment.

First Choice Event Rentals is not responsible for delays, changes, or cancellations caused by unsafe weather or conditions beyond our control.

Weather-related changes are subject to our cancellation and rescheduling policy.

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9. Rental Return & Pickup Policy

All rental items must be returned by 12:00 PM (noon) the following day, unless another return time has been approved.

For orders with pickup service, standard pickup hours are 9:00 AM–12:00 PM the following day, unless otherwise agreed.

Customers must keep all rental items together, accessible, and ready for collection at the agreed location.

Late returns may result in additional rental fees.

The security deposit will be refunded after inspection, provided all return requirements are satisfied. Applicable charges may be deducted.

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10. Quote Expiration

All rental quotes are valid for 3 days from the date issued.

Prices and equipment availability are not guaranteed after the quote expires unless the quote is renewed.

Submitting a quote request does not guarantee a reservation. Rental items are reserved only after the required deposit is paid and the rental agreement is signed.

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11. Discount Policy

* 5% Group Discount: Available for qualifying group orders, subject to approval.
* 10% Welcome Customer Discount: Available to qualifying first-time customers.
* Discounts cannot be combined.
* Promotional and special discounts must be approved before booking.
* Certain packages and promotions, including the Cocktail Corner Package, are not eligible for additional discounts.